Szolgáltatás Hírek 10.08.2022 | Hotel bathrooms: Improving the experience and optimizing customer satisfaction
• High-quality materials for all requirements
• Easy-to-clean surfaces that are pleasant to the touch
• Reducing water consumption and costs thanks to intelligent functions
The bathroom plays an important role when it comes to selecting a hotel. A high-quality, contemporary interior is a key factor in securing bookings. As a supplier of complete bathrooms, Duravit offers a wide range of durable and sustainable design products that are a perfect fit for a contemporary hotel bathroom. Whether in a three-star city hotel or a five-star luxury resort: comfortable, spacious bathrooms with perfect hygiene are a solid foundation for satisfied hotel guests.
Interview with Toni ElKadi, Head of Global Project Business at Duravit AG
Mr. ElKadi, at Duravit you are in charge of the area of Global Project Business, part of which involves interfacing with renowned hotel operators around the world. How important is the bathroom in the interior design of a hotel?
In an era of online booking portals, positive guest reviews are more important than ever for hoteliers. We need to see the bathroom as being a key factor in customer satisfaction and enhancing the quality of the guests’ stay. Guests are more susceptible to the bathroom than other areas of the hotel as no other space is as intimate for the guest as the bathroom.
What are your recommendations to hoteliers for their interior bathroom concept in terms of design and colors? Are there any materials that hoteliers should avoid?
It’s not about avoiding a specific material, but rather selecting high-quality materials that meet the specific needs of the environment and the guest. Rectangular bathroom furniture with open space is recommended for smaller spaces instead of oval or circular pieces as they can increase the usability of the room.
Use authentic, natural colors for furniture. This creates a natural environment and helps the guests feel comfortable. This can enhance the overall experience of a stay and the guests can enjoy the tranquility of the bathroom.
For 5-star hotels and resorts, comfort, design and materials play a decisive role, especially for bathtubs. The innovative DuroCast Plus material has a unique look and feel. Duravit freestanding bathtubs either rectangle, round, oval or even square such as Zencha, Luv or Cape Cod invite guests to a unique bathing experience.
With its all-encompassing product portfolio, Duravit provides designers and operators with inspiration and various design concepts – whether modern, traditional or contemporary. The operator finds in Duravit a reliable brand for durability, quality, conformity, sustainability and for the after-sales service.
Which surfaces are best suited for the sanitary equipment in the hotel bathrooms? What makes them suitable for this environment?
The quality of the product is the deciding factor in addition to the attention to the details in terms of design. Duravit offers highly developed products that are made especially for wet and damp environments. As an example, I’d like to mention our innovative matt lacquer surfaces as these are especially scratch-resistant and are easy to care for. Several coats of a special water-based lacquer are applied by hand, producing a surface of an extraordinary quality with innovative properties. The anti-fingerprint coating makes fingerprints disappear, the surfaces have a pleasant feel, and they are easy to clean at the same time.
Cleaning and cleanliness also play a central role in the hotel business…
Exactly, a further aspect is of course hygiene. The hotel bathroom is a place that needs to guarantee the utmost in cleanliness and hygiene. That’s why the right equipment is essential and why the hygienic qualities of the products need to be taken into account, such as the Duravit Rimless® technology. The open rim design not only promotes hygiene thanks to a powerful water flow, but also represents a cost-effective solution for the housekeeping team – the overall cleaning time can be reduced and efficiency guaranteed.
What role does sustainability play in hotel bathrooms?
Alongside design, sustainability is naturally a key decision-making criterion. All Duravit furniture is manufactured at our plant in the Black Forest and is PEFC (PEFC/04-31-2357)-certified, meaning it is made from wood products from sustainably managed forests.
Water consumption is also a key factor. This can also be reduced by the optimum flushing of toilets. The innovative HygieneFlush flushing technology provides a powerful flushing flow. Independent tests show that this new flushing technique optimally cleans the entire inner surface of the toilet.
Similarly, the focus of the development of the Duravit faucets is on creating sustainable and durable products. Durable products are characterized by timelessly modern design, high user-friendliness, and intelligent functions. All washbasin faucets are limited to 5 l/min, and the MinusFlow option even reduces this to 3.5 l/min. This can save energy and costs, especially with large projects in the hotel area.
How can technology in the bathroom enhance the guest experience?
As the world becomes ever more digital, innovative products that enhance the user’s comfort are also finding their way into the bathroom. This is the end product of a customer-focused research and development process that combines technology, functionality, and design in a meaningful way. To give a few examples: shower toilets, mirrors and faucets.
With shower toilets, hotels can offer their guests a comfortable experience with optimum hygiene - because nothing is as purifying as water. SensoWash® is a by-word for contemporary, gentle, and flawless hygiene. The SensoWash® Starck f shower-toilet is iconic and minimalistic in equal measure.
Light is another important topic for designers and operators. With the use of Duravit mirrors, the light atmosphere in the bathroom can be covered for any structural conditions - whether in terms of mood, ambience, experience, design or technology.
Last but not least, sensor basin mixers: touchless faucets offer a hygienic and smart solution for public areas.
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